E-Support

If you encounter any issue with your vehicle, including the axles, always contact the vehicle manufacturer first. Of course, we are also here to help, but contacting the manufacturer is essential.

For standard reports, within 10 working days, but depending on the issue it may take longer.

Yes.
The system automatically sends a confirmation email to the provided email address, confirming that your submission has been successfully recorded.

No, it’s not necessary.
Submitting the complaint once is enough. Sending it multiple times will not speed up the processing. Every incoming report is handled with equal priority and in order of receipt.

Yes, we review every report submitted to us. You will receive feedback on the outcome of the investigation and any necessary actions.

We primarily provide support-related assistance, such as:

• Product identification

• Technical questions or clarifications about spare parts

• Identifying which parts are required for refurbishment if the product is defective but not under warranty

• Technical support

• Locating the BPW data plate on products

• Spare parts lists

• Maintenance support

You can upload files (e.g. photos, invoices, service reports) directly on the platform. These help speed up the investigation, so we strongly encourage attaching them.

In case of urgent spare part requirements, use the MyBPW application to select the appropriate replacement part, or contact an official BPW service partner directly.
Delivery can be arranged within 24 hours, depending on the region. The 24-hour delivery service is available within Germany for registered partners.
Information about product availability and details is provided by order logistics or via the webshop.

Private individuals cannot purchase spare parts directly from us. Only registered customers are able to place orders, which requires completing a registration form. Customers without registration are directed to our authorized dealer partners.